Booking & Spa Etiquette Policies
At Harbor & Co Esthetics in Woodbury, NY, I strive to create a serene and personalized skincare experience for each client. To maintain this standard, please review and adhere to the following policies:
as of january 2025
Cancellations & Rescheduling
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Notice Requirement: If you need to cancel or reschedule your appointment, please do so at least 3 days in advance to avoid any charges.​
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Late Changes: Cancellations or rescheduling made 2 days or less before your appointment will incur a 50% charge of the scheduled service.​
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No-Shows: Failing to attend your appointment without prior notice will also result in a 50% charge. Repeated no-shows may lead to termination of client privileges.​
Refunds & Product Returns
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Service Refunds: I do not offer refunds on any treatments under any circumstances.​
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Product Returns: If there are issues with products purchased, a credit will be applied to your account. Returns must be made within one week of purchase.​
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Children Policy
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To ensure a relaxing environment for all clients, children are not permitted during appointments. If you arrive with a child, you will be asked to reschedule, and a 50% charge of the scheduled service will apply.​
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Spa Etiquette
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Respectful Conduct: I treat all my clients with respect and expect the same in return. Any form of disrespect or inappropriate behavior will result in immediate termination of services and client relationship.
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By booking an appointment, you agree to these policies, ensuring a harmonious experience for all clients at Harbor & Co Esthetics.