Booking & Spa Etiquette Policies
At Harbor & Co Esthetics in Woodbury, NY, I strive to create a serene and personalized skincare experience for each client. To maintain this standard, please review and adhere to the following policies:
as of january 2025
Cancellations & Rescheduling
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Notice Requirement: If you need to cancel or reschedule your appointment, please do so at least 3 days in advance to avoid any charges.
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Late Changes: Cancellations or rescheduling made 2 days or less before your appointment will incur a 50% charge of the scheduled service.
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No-Shows: Failing to attend your appointment without prior notice will also result in a 50% charge. a no-show will results in termination as a client.
Refunds & Product Returns
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Service Refunds: I do not offer refunds on any treatments under any circumstances.
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Product Returns: If there are issues with products purchased, a credit will be applied to your account. Returns must be made within one week of purchase.
Children Policy
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To ensure a relaxing environment for all clients, children are not permitted during appointments. If you arrive with a child, you will be asked to reschedule, and a 50% charge of the scheduled service will apply.
Spa Etiquette
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Respectful Conduct: I treat all my clients with respect and expect the same in return. Any form of disrespect or inappropriate behavior will result in immediate termination of services and client relationship.
By booking an appointment, you agree to these policies, ensuring a harmonious experience for all clients at Harbor & Co Esthetics.
